4 month Contract
GENERAL SUMMARY:
Key Responsibility will be focused on transacting orders pertaining to stockable or Non Stockable related products or programs at Tech Data Canada.
The Buyer will be responsible for accurate and timely procurement of products or programs as backorders arise, and for asset management of applicable inventoried items or programs. PO accuracy and compliance will be ensured by validating special pricing configurations, validating program requirements, timely placement of orders with Vendors, and ensure PO’s reflect accurate delivery times. In the case of non inventoried items, the buyer is also responsible for ensuring order confirmations are sent to finance for invoicing in a timely manner.
The Buyer will act as a liaison between Product Marketing and other departments such as Sales, Finance, Warehouse, Business Operations etc as well as our Vendor partners, including TD US. The incumbents will be expected to provide support in the form of backup for other Buyers within their teams, response to Finance requests for PO clarification or backup documentation, response to sales requests and inquires, working with the warehouse or returns departments to resolve issues, etc.
From time to time, the incumbents may be required to work on unique or special projects tied to process improvement, data cleanup, and automation as determined and assigned by their team leader.
It may be necessary at month/quarter ends, or at peak seasonal times, for the Buyer to support the business for extended hours and/or remotely via ERS tools.
This individual must be organized, able to multi task, determine priorities, and work well within their team and Divisions. They will be expected to provide exceptional customer service to both their internal and external Tech Data customers.
The Buyer will be measured on specific duties associated with their assigned product lines, and any goals or targets set individually or within their teams.
Non- Inventory Based Essential Duties and Responsibilities:
Order processing
-gather appropriate information and/or documentation needed to facilitate orders.
-understand specific vendor programs and requirements and be able to validate orders against those
-act as liaison interdepartmentally and with vendors to facilitate timely order fulfillment and processing
Sales Support
- support customers, sales, product marketing, credit, vendor drop ship, and vendors in facilitation of all warranty services and license programs and support questions related to the program requirements, and orders as well as any issues/problems created as a result of this process.
-act as liaison to internal customers, (sales, product marketing, credit, vendor drop ship, and vendors) to ensure facilitation of order and proper billing to the customer.
-conduct follow-up activities tied to invoicing including fax and emailing of order confirmations and specialized authorization processes (Confirmations)
Tracking and Reporting
-effectively utilizes the license tracking database, or future tools in development for optimum customer service.
-tracks warranty services, support and licensing orders and using appropriate follow up procedures to obtain confirmation documentation.
-posting and organization of all confirmations within their required public folders
-effectively manage and update all documentation related to the specific vendor requirements of the order process
Inventory Based Essential Duties and Responsibilities:
Managing Tech Data Assets
-manage inventory to support overall department objectives for on-hand inventory, DOS, aged inventory and inventory depreciation
-minimize price protection exposure of on-hand inventories
-negotiate exceptional terms and conditions and returns with vendors as required
-plan and execute product returns/rotations to achieve department objectives and in accordance with Terms and Conditions
-assist with resolution of invoice discrepancies and/or vendor credit holds
-initiate price changes
-inventory tracking and reporting
-review sales holds to ensure product is available to customers and our assets are turning
-monitor and approve customer returns and impact to inventory
Required Skills:
Knowledge, Skills, and/or Abilities Required:
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Knowledge/Skill/Ability
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Must have
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Preferred
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Educational level:
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Secondary School
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Post Secondary School
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Specialties/Major Subjects:
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Business Administration
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Type of work experience:
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Data Management
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Data Management / Purchasing
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Years of experience in the industry:
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1+ years
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2-3 years
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Other related experiences:
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· Customer service skills
· Ability to multi task
· Ability to prioritize
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Additional skills:
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· Computer literate with strong organizational skills
· Advanced Excel and Intermediate Access
· Analytical Skills
· Strong Communication skills both oral & written
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Advanced Computer literate with sharp analytical abilities
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Special Training Required:
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N/A
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Industry product knowledge
Some experience with or knowledge of software and licensing
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