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Renewal Digital Marketplace

Technical Support

Technical Support

Customers with an active subscription to Microsoft online services, obtained through a Tech Data reseller, are eligible for Tech Data Cloud Support for services labelled as "Supported Product". This includes Microsoft Azure, Microsoft Office 365, Microsoft Dynamics, and any other online services that Microsoft offers as part of their support services.

Customer Support Services

Tech Data offers technical and account support services to its resellers and customers.

This includes the following:

Describing the capabilities of different CSP services.

Answering pricing and usage questions.

Providing billing and subscription support.

Offering provisioning and deployment assistance.

Resolving issues related to performance, service availability, incomplete software integration, or deployment via toll-free channel communication paths.

The Service Level Agreement (SLA) for trouble tickets is based on the priority of the issue.

Low

4 hours

Medium

2 hours

High

60 minutes

60 minutes

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© 2024 TD SYNNEX Corporation is a U.S. corporation that owns trademark registrations for and trades as Tech Data, Tec D, and related marks in numerous countries in the Asia-Pacific region. TD SYNNEX Corporation is not affiliated with Synnex Global Ltd. or Synnex Technology International Corporation.

PT TECH DATA ADVANCED SOLUTIONS INDONESIA

Jakarta (Head Office)

Prudential Centre, Level 10, Unit D – H, Jl. Casablanca

Kav. 88, Jakarta Selatan 12870 – Indonesia.

Tel. +6221 50882399

Terms and Conditions

This Privacy Statement informs you of the privacy practices of Tech Data Corporation and the companies, which Tech Data Corporation owns or controls, including details of the personal data we collect, use, disclose and transmit, as well as the options and rights you have with respect to your personal information.

Join the community

Become a vendor

Become a partner

Become a co-worker

E-Newsletter "FORWARD"

PT TECH DATA ADVANCED SOLUTIONS INDONESIA

Jakarta (Head Office)

Prudential Centre, Level 10, Unit D – H, Jl. Casablanca

Kav. 88, Jakarta Selatan 12870 – Indonesia.

Tel. +6221 50882399

Terms and Conditions

© 2024 TD SYNNEX Corporation is a U.S. corporation that owns trademark registrations for and trades as Tech Data, Tec D, and related marks in numerous countries in the Asia-Pacific region. TD SYNNEX Corporation is not affiliated with Synnex Global Ltd. or Synnex Technology International Corporation.

This Privacy Statement informs you of the privacy practices of Tech Data Corporation and the companies, which Tech Data Corporation owns or controls, including details of the personal data we collect, use, disclose and transmit, as well as the options and rights you have with respect to your personal information.