Latin America / Caribbean
Technical Services
Tech Data's Latin America and Caribbean Resellers may use our unique technical services and support*. These services and support options are available in Spanish, Portuguese and English. Our experienced technical support staff offers Latin American resellers an unparalleled single source for high-tech products and services.
As a Tech Data reseller, you'll have available both free and fee-based options to access the largest and most highly trained technical support staff in the industry. At their fingertips is a dedicated computer network complete with product and problem-solving information on a vast majority of the software and hardware products we sell. What's more, Tech Data's technical staff has priority vendor access that provides the most responsive technical support possible, directly from the manufacturer.
Pre-sale configuration assistance: Available for all products including hardware, software, networking and emerging technologies.
Hardware Support: For answers to compatibility problems, configuration and general technical information.
Software Support: For compatibility and information on products in Tech Data's software line.
Networking Support: For pre-sale information and configuration questions involving network hardware, network software, databases, advanced operating systems such as Unix, and advanced hardware products.
Fee-based access for networking support for immediate help with network-specific problems, and you'll be able to consult with our staff of Novell CNEs, Microsoft Certified System Engineers (MCSE) and SCO ACEs.
SMARTSupport: The smart way to buy technical support. With Tech Data's SMARTSupport incident-based program, you get priority support for most industry-standard technologies and products. Simply purchase the number of incidents you anticipate using. Available Monday through Friday 8am to 9pm EST or 9am to 5pm weekends, excluding major holidays, you'll have access to our staff of technical support engineers.
Systems Engineering: Successful companies know the importance of utilizing the latest products and technologies. When large opportunities are on the line, Tech Data's Systems Engineers stand ready to assist as a key component of your Tech Data Sales Support Team. Specially trained and certified in systems, storage, software, networking and peripheral configurations. Tech Data SE's are a powerful resource for presale information. They are invaluable in configuring solutions optimized to your customers' needs. This service is designed to assist you in winning major sales opportunities. So when you want to differentiate yourself, be sure to leverage the support provided through access to over 70 Systems Engineers.
Computer Telephony: Telephony, also known as CT or CTI, is the integration of computer and telephony networks. CT continues to create new opportunities for today's system integrators and resellers. Whether you're interested in "Server-Based PBX" systems, voice-over IP technology, SOHO telephone systems, LAN fax servers or traditional telephony, Tech Data's Technology System Engineers can assist you with complex software, system and network design, plus configuration recommendations from the desktop to the enterprise.
To contact Latin America and Caribbean Technical Services:
* Some of Tech Data's Latin America and Caribbean services and support are limited in some areas. Please check with your Tech Data Sales Team for terms and conditions that may apply to you.
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